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Customer Claims Form for Auroom Barrel Saunas

Thank you for sharing your experience. We take your concerns seriously and will address them promptly.

Your Information

Order or invoice number

Product model / name

Delivery / production date

Claim number

Defect categorization

Defect description:

Who assembled the sauna?

Has the sauna been treated on the outside?

Has the sauna been treated on the inside?

Desired Resolution

Please include a pictures/videos of a defect with this form

Please upload clear photos or videos of the defect from close up and from a distance, as well as from different angles. We also ask to include a few photos of the sauna exterior from multiple angles to better understand the overall situation.

Untitled checkboxes field

I confirm that all information provided is accurate and true

After submission, our team will review your claim and contact you within 3–5 business days.